A List Of Our Frequently Asked Questions
Where are you located?
Wild Exile is based in Queensland, Australia.
What are your operating hours?
Monday - Thursday: 8:00am - 4:00pm
Do you provide click and collect?
Currently we are an online only business so click and collect or pick up options are not available at this time.
Do you ship internationally?
We predominantly ship to clients in Australia, for overseas clients we do require arrangement prior to orders being placed. You can contact us here to enquire about this option. When purchasing from overseas you will be responsible for all importation costs associated with the shipment of your order.
What payment methods do you support?
We accept payments using the PayID® system for Australian orders, and payments via Bank Transfer for all overseas orders.
What print options can I select?
When viewing the Print Gallery you have the option of clicking on the 'BUY PHOTO' button. When clicked it will allow you to select the various options available such as Prints or Wall Art. You will also be presented with size selection options. If you do not see the option to purchase as available our store feature is temporarily closed.
Where am I able to purchase your prints?
Our website is the only place to purchase our prints. We do not sell on any other platforms.
How long will my order take to arrive?
When an order is placed production time varies depending on the products ordered and the scale of the order but is typically 3 to 5 business days for most products. Some items such as Gallery Frames and Float Frames take longer as there is more work involved. The shipping times can vary depending on destination and environmental factors.
Are you on social media?
A great question! After I wrote the article 'Who Protects Our Wildlife' and the follow-up article 'Forewarned Is Forearmed' my business social media was constantly disrupted or completely removed. For example: If I liked or followed animal charity posts or even followed the official New Zealand page my account would be immediately suspended and marked for deletion. Communications were also never received, so it basically became a useless platform.